Edit: After being on hold for an additional 1 hour, 12 minutes, I hung up. I called back and explained to the operator that I wanted to talk to someone NOW who could resolve this. She offered me their “complaint department” where I talked to a man who issued a $25 credit and the iTunes
headache card is no more!
I am about to add to my New Year’s resolutions that I will not spend another dime on anything but groceries. I hate bad customer service. I hate it!
In mid-November, I ordered Chad some noise canceling headphones from Best Buy. I decided to add a $25 iTunes gift card for his stocking.
Christmas Day Chad tried to use the iTunes card and got a message that it was “canceled”.
I wrote their Customer Service Dept. on Christmas Day and received a message that someone would respond within 72 hours. Didn’t happen! Sunday I called the toll free customer service number, was on hold for 40 minutes and spoke with someone who couldn’t understand me and I couldn’t understand him but I was calm and polite. There are three sets of numbers on the back of the card, all in strategically different places.
Customer Service Guy: Read me the numbers off the back of the card.
Me: There are three sets. Which one do you want?
Customer Service Guy: The top one.
Me: I read a series of about 20 numbers, trying to minimize my goofy southern accent.
Customer Service Guy: Oops . . not that one. Read the next set of numbers.
Me: Again, trying to read a series of more numbers, trying to minimize my southern accent.
Customer Service Guy: Hmm, that one isn’t it either. Did you say there’s a third set of number?
Me: Again, trying to read the last possible set of numbers, while minimizing the accent and not showing my frustration.
Customer Service Guy: That should work! We’ll have the card activated by Monday night.
Last night Chad tried again to use it. Canceled. He tried again this morning. Canceled.
A few minutes ago, I called Best Buy back and was on hold only 24 minutes. Talked to another lady who said . . oh, you have to go to Apple’s website, do this, this, that and this.
I said . . maybe I can just get a refund. I can get a card at Target that works! Clunk . . she hung up on me.
I called back, now not very happy and probably not very polite. I’ve been on hold 37 minutes and am wondering if getting my $25 refund is even worth it.
You can bet that unless they’re giving stuff away, you will never find me in another Best Buy store!