That Darned Web Page

Grab a beer and some Kleenex because this is one sad story!

I’ve had the same hosting company for about 5 years and was relatively happy with them til a few months ago. They were switching over from vdeck version 1 to vdeck version 3 and they’d tell me they were moving my account on such and such date and that my web page might not be available for a day or so. Then a week later, they’d send me another e-mail saying the same thing. I’d write to customer service and twice they sent me back info that was about a website totally not mine! I called one day — thankfully a toll free number — and was on hold for 3 hours and never did talk to anyone. I just put the phone on speaker and went about my business.

As you might imagine, they were not rating real high on my list of companies I enjoy doing business with. Yesterday they wrote me that some of my files were corrupted, which of course didn’t occur while they were trying to migrate my website but just happened for no reason. Fine, I can fix a couple of files.

Oh, how wrong I was. By the time I deleted this and deleted that, nothing was working. I tried again to reach customer service and hung up after 2 hours of holding because I had already found a new host for my website, paid them and filled out all the forms to switch things over.

At 2:00 a.m. I was in the middle of rebuilding my website. That’s not tally a bad thing because my website, even though it worked ok, was just a mess if you looked at all my files. I truly don’t know what I’m doing with websites and know just enough to get myself in trouble.

By 2:30 a.m., I had something up on my website that looked decent so I went to bed. This morning, about 6 a.m., I hadn’t had enough sleep and I had this wonderful idea. Nope, it wasn’t so wonderful. As soon as I finished admiring what I had done last night, I did a little revision and accidentally deleted it all! Not only did I delete what I had done, but I also deleted the additional domain names that the new host had gotten in the right spot for me last night.

Now it was time for some serious action! I went to the store and bought a dozen donut holes and some kettle corn! That really helped! 🙁

I have part of the website up and running again. I haven’t checked it yet and I know there are mistakes but at least I have something up! And, you can bet it is all backed up and if I delete something tomorrow, I’ll just re-install from the back up . . after I go get more donut holes! 🙂

And just a minute ago I turned the TV on and the weather man said we’re going to get 6 – 8″ of snow tonight and tomorrow morning! What? I’m out of touch with the world for one day and a snow storm sneaks up on me! Oh, well . . not much I can do about it anyway. They didn’t say anything about ice and 6 – 8″ of snow isn’t going to cause any problems.

Comments

  1. 1

    canquilt says

    I am so sorry. It’s things like that that make us want to cry like babies. You win the frustration award! Three hours on hold, what kind of customer service is that?

  2. 2

    Tazzie says

    Ohhh dear … that’s no fun at all. Are you sure the donut holes are going to be enough? You may need a stiff drink too …
    *hugs*
    Tazzie
    🙂

  3. 3

    Owens Family Adventures says

    Oh man!! Sniff…I am…sob…feeling so bad for you!!! I hate when that stuff happens!! You deserve donut holes, and a hot toddy. My grandmother swore by them..they cure what ails ya! Or get you in such a state you don’t care about anything any more. 🙂
    Sending some warm thoughts your way,
    dawn

  4. 4

    Nancy says

    1. no ice is coming, only snow
    2. the weatherman is almost always wrong, so we will either get nothing or twice as much.
    3. donut holes and kettle corn are not enough. You need chocolate.
    4. get the chocolate before the snow hits…

  5. 5

    Karen says

    Wow, that is quite an ordeal. I know how to build a website but know nothing about using a host and doing the domain name and all of that. I’m wondering if you were on a contract with the first guys? Hope not. And so sad that the second site got deleted, ye gods!! I think you need more than the donut holes, you need that nice outside portion as well!

  6. 6

    bmorerealtor says

    I feel your pain!!
    6-8″ of snow in Maryland would paralyze everything and the stores would be out of milk, bread and toilet paper. Do people really go to the bathroom more when it snows?

  7. 7

    Morah says

    I certainly can sympathize as I’ve done the same thing while creating end of the year photo albums for school. The little alert says “do you want to save?” and for some unknown reason, after hours of work, I quickly press NO!!!!! Thanks for putting in all the effort though, we love your website.

  8. 9

    Yvonne says

    I’m really feeling badly for you….I can feel your frustration. Not sure if kettle corn and donut holes would have been enough.

  9. 10

    Cheryl says

    Judy sorry to hear of the problems with website and glad that you backed it up the second time. Don’t feel bad, I work with computers all the time and tell users to make sure you back up, but even computer geeks don’t take their own advice some times. Ask me how I know,LOL. Also was wanting to know the new URL to website. Have a good day.
    Cheryl M.

  10. 11

    Anonymous says

    Judy maybe the new company can walk you thru a ‘restore’, or else re-install the names for you.
    crossing my fingers!

    pdudgeon

  11. 12

    Jan says

    Oh Judy! I feel your pain! I think I have the same provider and have been going through the same stuff. Including my email just being shut down accounts deleted and lost… Sending you some beer and donut holes!!!

  12. 14

    Suze says

    Ohhhhhhh…. I can’t even imagine. It sure does make your heart stop when that sort of thing happens.

    Tell you what, I will eat a few donut holes for you.