UPDATE: Since posting the blog entry, I received another e-mail from the customer service man. Here’s what he said:
The $100 gift card should arrive shortly and I hope that it would be a peace offering on this issue.
So, let’s make sure I understand what he’s saying.
- You paid $1,149.99 for this laptop a bit over 2 years ago.
- Additionally, you paid $354.99 for an extended warranty.
- You sent the computer off to us to be repaired. We cracked the case and though the computer is still working, the crack is spreading.
- We will give you $100 and hope you are happy!
I guess I don’t understand why, when things in the business world are tight, it’s easy to treat the customers this way but without customers, where would a store like Office Depot be? I don’t even think (nor do I hope) that my rant would cause Office Depot to suffer. There are many good, honest, and helpful people who work for Office Depot. They’re the ones who are struggling to make ends meet. Those at the top are calling the shots and dictating that customers be treated like disposable items. According to an article at PalmBeachPost.com, the Office Depot CEO was paid in excess of $12.9 million in 2007. I could care less how much he makes but they’re going to offer me $100 toward this 2 year old computer that cost me over $1,500 and I’m supposed to accept it as a “peace offering”?
Don’t think so!
Here’s my original blog post for the day . .
Remember my laptop with the crack in the top? Apparently my dealings with Office Depot have concluded and they refuse to do anything about it. In the grand scheme of things, this isn’t a big deal but I will never, ever, no matter how cheap they’re selling it for, buy anything else . . ever . . from Office Depot and we’ve bought a lot of computers, printers, cameras, paper, etc. from them through the years.
The corporate customer service (and I use the word “service” with hesitation) doesn’t call back when he tells me he will, takes days to respond to e-mails and then tells me
“We have been severely short staffed and I have been on the phones all day.”
Like I care! 🙂 The CEO makes mega million $$ each year . . maybe he could take a small cut in pay and hire some help or better yet, maybe the customers will go somewhere else and some of the load will be alleviated from the customer service department.
The current Readers Digest has an article about rebates and the scams some companies are pulling. Office Depot is one of the ones named there too.
And, get this . . Friday I got a pretty nasty comment on my previous Office Depot post from someone at the Office Depot corporate offices. It’s so nice that WordPress tracks IP numbers! Bet they never thought of that.