My dad bought a new fridge about a year ago . . about a year and a week ago I suppose. It’s one of those with the double door fridge at the top and the freezer at the bottom. Big and roomy! But, the darned thing has been a real pain. I think the ice maker has been replaced three times and is broken again . . one week after the warranty ran out. When I was there in July, just the regular course of the three of us using ice, I had to run to the store one night and buy a bag of ice before dinner!
Dad bought the fridge at Lowe’s. I’m not going to say the brand of the fridge because I . . well, I’m just not. Dad called Lowe’s and they said “The warranty is out. You’ll have to call the manufacturer and see what they will do.” Dad called the manufacturer and they said . . sorry, the warranty was out 3 days ago! Didn’t care that the same part had been replaced 3 times already.
Dad went to Lowe’s and had a talk with the manager and a brand new fridge was delivered to Mom & Dad yesterday afternoon. I really don’t believe the company who sells something or the manufacturer should be responsible for everything forever and when something has a one year warranty and that warranty is up .. then it’s your problem but when you buy something . . a fridge, a car, a sewing machine . . and you have the same part replaced three times and it’s broken a fourth time within one year, someone should replace it! Ideally, in my opinion, the manufacturer should have stepped forward but they did not and it’s a shame because that’s the brand fridge I was thinking about but probably will not consider now.
I’m glad my dad stood up for himself and went straight to the Lowe’s manager and got this issue resolved. No doubt, some have horror stories about things that happened at Lowe’s but this was a good outcome and I’ll be happy to do business with them in the future.