Update on Cheesemaking Supplies

Remember I complained about the shipping costs from the cheesemaking supplies?  They sent me a check to refund the shipping that I paid over and above the actual shipping costs.   While I’m still not pleased that the person I talked to on the phone basically said . . too bad . . that’s what happens when you order over the internet . . I just wanted to let you all know that they had made things right after I emailed the owner.

And, on their website is the recipe/method with pictures for the recipe they provided and I used for making mozzarella.


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    pdudgeon says

    it does seem curious that they would not know/be able to figure out the weight of everything they sell on the site and just program that into the computer. i have fabric companies i order from that do it both ways; either a pre-set price that goes by the weight of the fabric or else a pre-set that is adjusted before shipping.

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    I’m glad your problem was resolved. It goes to show that the squeaky wheel gets the grease. If you holler loud enough, someone will hear and make things right.

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    Heather says

    I’m glad to hear you got some resolution. My husband very sweetly ordered me a Precious Moments figure this year for Christmas. Two months later he is still fighting with them for charging $15 to mail something that weighed less than a pound, taking 2 weeks to put it in the mail and then another 2 weeks for it to finally get here! And this was a replacement for the first one that arrived broken which they took 2 months to credit us for- and then credited a card that we have not used for 2 years! Unbelievable. And I bet they can’t figure out why they are losing customers…

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    I’m very pleased to learn that they made the shipping right with you. Too many internet places “rip” customers on shipping. I just ordered one skein of sock yarn — and the shipping was $4.95. That was Monday, and obviously they didn’t ship it priority mail. Hmmm… never again??? Probably from that company.