The house unit . . the one we put in in November, 2016 — it’s cooling and working just fine but the wifi isn’t working. That isn’t required for proper cooling but it is something we paid for and I feel we’ve had really bad service from the company. They told me on Tuesday they would call me back “in a couple of days” after talking with IT but here it is Friday afternoon and they never called. I did comment on Carrier’s Facebook page and that got me a call but he was apologizing for the service and offered “compensation”. I said “no, thanks” . . all I want is my air conditioner fixed like it was before the update. Whether it ever gets fixed or not, it’s cooling so that’s good. I’m not sure what would happen when/if Carrier needs to update again if they can’t connect to it. Maybe once this heat wave is over, the guy who installed it can get up here (from Brady) and see what he can do. Right now, with it so hot, I don’t want to take them away from fixing air conditioners for other people who have serious issues.
The Carrier guy on the phone today wanted me to pull the thermostat off the wall and walk me through some steps. It was when we removed it last time that the outside unit wasn’t communicating with the inside unit and Vince had to mess with it for a while to get it to work. I said “No way am I messing with it on a Friday afternoon.” If it had not come back on and we had no a/c for the weekend, Boots would not have been happy because we’d all be living in his room.
Someone had asked me if our wifi was down, would our unit still work. Vince says yes. I hope he’s right.
The sewing room unit . . it’s amazing! The guy who put it in has been so nice. When we still had the old unit, the remote stopped working one night. Vince changed the batteries and it still wouldn’t work. Apparently one of the buttons was stuck and kinda put the whole thing into sleep mode but without the remote, on that unit, you can’t do anything! So Vince asked the installer for a second/backup remote. The guy got it and drove all the way out here from Comanche today to bring it. I told Vince we should have told him that we’d pick it up next time we’re in Comanche but he was happy to bring it. That’s “world class service”!