This is probably a post I’ll regret making. I have an HP Chromebook, which I absolutely love and if ever I have to go back to a Windows based computer, I think I’ll give up computing.
I never turn my tablets off. I probably should but I don’t. There are lots of things I probably should do and don’t but that’s a post for another day . . or not!
A few days ago, my screen kept going blank. I’d wiggle it or mash here or there and it would come back on. It’s still under warranty so Vince called HP, they told me to reset and reboot . . or reboot and reset . . I did what they said to do and I’m not sure I believe that fixed it but . . it seems fixed.
The lady Vince talked to said someone would call back “tomorrow at 5 p.m.” Sure enough, about 5:30 p.m., the phone rang and it was HP. It was a very nice guy with a heavy foreign accent. He kept talking. The conversation went something like this:
Him: Have you had any more problems with your HP Chromebook since yesterday?
Vince: No. It seems to be working fine.
Vince: Thank you for calling us back.
Him: I’m glad it seems to be working great.
Vince: Thank you.
Him: Would you like me to call you back tomorrow to check on it?
Vince: No. If we have problems, we’ll call you.
Him: You can call us any time. You still have a warranty.
Vince: Yes. Thank you.
Him: Thank you for choosing HP. Do you have any questions about other HP products?
Vince: No, everything is good!
Him: Is there anything else I can do for you.
Vince: No. Thank you.
Him: I will call you back tomorrow just to be sure it is working.
Vince: Ok. Thank you.
Him: Have a nice evening, sir.
Vince: You too.
Him: And I hope your Chromebook continues to work satisfactorily.
Vince: Me too. Goodbye!
I was sitting there cracking up. Sure enough, this evening, right on time, he called back again. Vince looked at the phone and said “I’m not answering it” but he did. Same thing. Just when you think you’re about to hit “end call”, he goes off on something else.
I told Vince . . he may be like the Maytag repairman! Maybe HP products are so good, the service tech guys have no one to talk to!
Seriously, he was very nice and he wasn’t bad to talk to . . it was totally surprising and funny!