Remember a couple of days ago when Vince got locked out? He figured the lock was just cold and not working. He took it apart and oiled the parts that might need oiling. The next morning, he left the door open a bit when he went out. When he came back, he checked it and again, the knob wasn’t working again.
He got online to see if there were instructions for fixing a lock or checking for problems and he saw that the lock has a lifetime warranty so he contacted Schlage and they asked for pictures. He sent them and they’re sending us a new lock! He told them that the finish had worn off several years ago but that didn’t bother us and the lady said “You don’t have to live with an ugly lock! We replace them even if it’s just the finish worn off!”
She was really nice and it’s refreshing for a company to be nice and helpful and stand behind their warranty . . even on a nine year old lock that gets used probably 25 or 30 times a day.
So, no affiliation but anyone needing a door lock, we’ve just become big fans of Schlage door looks. Other brands may have the same warranty but this is the only one we’ve ever had to deal with and we’re impressed.